Linggo, Hulyo 5, 2015

Samsung sued for loading devices with unremovable crapware (in China)

ShanghaiDaily reports that in China, Samsung will have some explaining to do about the amount of crapware it ships in its smartphones. The Shanghai Consumer Rights Protection Commission has sued Samsung (and Chinese OEM Oppo) for loading up devices with crapware.

The commission studied 20 smartphones and said that many pre-installed apps were un-removable and eat into customers' data plans. The commission specifically calls out the Galaxy Note 3, which had 44 apps installed (stock KitKat with the full Google Play suite ships with 31 apps) and the Oppo Find 7a, which had a whopping 71 apps.

The lawsuit says that the companies didn't inform buyers of the included crapware, which infringed the consumer's right to know. The group wants a ruling that would make OEMs legally obligated to clearly label the included apps on the packaging and to provide consumers instructions for removing the apps. Samsung and Oppo have 15 days from the case's acceptance date to enter a defense.

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